Purpose

The purpose of this policy is to ensure that PraisePenguin collects, processes, and stores user data in compliance with applicable laws and regulations, while also meeting our business needs.

Scope

This policy applies to all user data collected, processed, and stored by PraisePenguin.

Data Collection and Use

• Username and feedback messages - We collect these data to provide users with a personalized experience, to facilitate communication, and to improve our service.
• Email and username of the user that triggered the installation of the app - We collect these data to enable account setup and management, and to provide customer support.

The data we collect helps us understand how our users use PraisePenguin, allowing us to improve our service and your user experience. Please note that PraisePenguin does not share, sell, or rent your personal data to third parties for their marketing purposes.

Data Retention Period

• Username and feedback messages sent via PraisePenguin - This data is retained for a period of 12 months from the date of collection. Following this period, the data is securely deleted.
• Email and username of the user that triggered the installation of the app - This data is retained for the duration of the user's account with PraisePenguin. Should a user choose to delete their account, this data will be securely deleted.

Please note that we may retain some data for longer periods where required by law or necessary for legitimate business purposes such as dispute resolution, enforcement of our terms and conditions, and compliance with legal obligations.

Security

We will implement appropriate technical and organizational measures to protect user data from unauthorized access, disclosure, alteration, and destruction. We will ensure that access to user data is limited to authorized personnel only, and that all personnel handling user data are trained on data privacy and security best practices.

User Data Access and Deletion Request

We are committed to providing our users with access to their personal data and the right to delete their personal data upon request.

Accessing Your Data

Users may request access to their personal data at any time. To request access, please send an email to our dedicated privacy team at contact+privacy@praisepenguin.com. Our team will handle your request and provide a response within a reasonable timeframe.

Deleting Your Data

If a user wishes to delete their personal data, they can do so by submitting a request to our privacy team at contact+privacy@praisepenguin.com. Upon receipt of a deletion request, we will confirm receipt and commence the deletion process.

For both data access and deletion requests, we may ask you to verify your identity to protect your privacy and ensure data security.

Third-Party Data Processors

We do not engage with any third-party data processors for the collection, processing, or storage of user data.